Taxis in WF90

I've just called to book a taxi. The lady that has answered was beyond rude. She answered with "hello", not introducing herself or at least to know that it's the taxi company. She asked me straight where I am, even though I wanted to ask if I can pay upfront with the credit card as it was not for me. I started to say the postcode, and was adamant to give me the numbers in the postcode, and when I wanted to reply she just hang up. This has been an appalling experience. Few minutes later, as I've been given another phone number (with high hopes that would be another taxi company), the same lady answered. When I asked her to listen to me, so I can explain what my booking was about, she said "to listen to you?", and then another lady took the phone and said "you have the wrong attitude and we don't want to talk to you any further". I just wanted to explain that a small parcel should be picked up from point A, to be taken to point B, and if I can pay upfront with my card. Wow!

Great service, taxi arrived promptly and the driver Leon was polite and friendly and even helped arrange our pick up later , which was really good of him - that also arrived on time and at the exact spot we had requested. Superb service would happily recommend.

Used this company for the first time, we were fully informed by text when the driver was leaving to pick us up and again when he was outside our house(5.30 am). On our return to Leeds/ Bradford Airport, reported to the office on our arrival, we were informed that our car was waiting for us and in the meantime received a text again saying the car was waiting along with the registration number and the drivers name. Well impressed and will use again.

I call them mostly to get me to the golf club and back. always on time.

I have used them for 10 years and they have always been prompt, courteous and helpful

AVOID AT ALL COSTS LEAVE YOU STRANDED,TRY RIPPING YOU OFF, RUDE STAFF THE LIST GOES ON. Fingers crossed your out of business soon not one good review

Terrible. I have a bad back and I'm disabled taxi driver stood there chatting on his mobile didn't attempt to help. He had been smoking in taxi and was not polite. He broke the speed limit doing 50 in a 30.

Failure to honour contract. Worst taxi firm in Wakefield!!

Rude and arrogant. Appalling customer service. Money grubbing. Never, EVER, use!

do not use these they charged me ?60 because a 4 year old was sick in the taxi. we even cleaned it up but they still charged us

What a nice polite and helpfull service

Very good service and a nice clean car the driver was very helpfull and polite

Used this company for the first time, we were fully informed by text when the driver was leaving to pick us up and again when he was outside our house(5.30 am). On our return to Leeds/ Bradford Airport, rang the office on our arrival, we were informed that our car was waiting for us and in the meantime received a text again saying the car was waiting along with the registration number and the drivers name. Well impressed and will use again.

Bad communication....very bad service waited 30 minutes

Took a car from G&M from start to finish absolute gem of a company . Booked from Oulton Hall to Huddersfield. Right on time infact few min early from booking time helped me with luggage. Car was absolutely clean and smell new driver was very professional and drove with in limits. Well recommend by my friend who lives in Rotwell .

used this company for the past 3 years, great service and never had a problem with them. They are always on time with nice clean cars, friendly drivers and friendly helpful receptionists would highly recommend using them.

Soooo annoyed. Had an argument with one of your staffs, jodie, and whilst I was in the taxi jodie called up our taxi person and he picked up and whilst she was on speaker she was humiliating me to the driver which i could hear and I was so upset I could have cried. Worst experience ever!!!

Pre booked a taxi again for an appointment, late again, the office tells you hes on his way but then the driver when he finally turns up says hes just been given the job! Rude drivers.... never use them again!

Bad experience - only tried once and then never again. The driver shot off before my young kids' seat-belts were fastened. I had to ask him 3 times to wait until the kids were secure. A smirking, weird driver with rudimentary English - totally unsatisfactory.

Shocking experience with the first driver. He would not open his door and only rolled the window down a couple of inches. He asked me where I was going and said he had not heard of burmantofts, I said head towards st James hospital and I will give you directions. Then he asked for cash up front. I said I would call his office and he drove away. I called the office and they said it was because his poor English and several other excuses. I don't expect drivers to know individual streets but not know areas of leeds is bonkers. The office sent another driver who was very apologetic and got me to work late. 1st drivers fault. The office promised to ring me... still waiting. I would understand not opening the door and asking for cash up front at 11pm not 11am. Won't be using again. Avoid avoid avoid. I hope the 2nd driver finds a better company. Rant over and I feel better

Awful always late

Most unreliable firm I have ever used - drivers don't turn up, will randomly demand payment when not at destination and are generally rude. Often don't know where they are actually going and go the wrong way. Stay well away!