Taxis in B72

I've been left waiting from 20minutes to an hour on NUMEROUS occasions and when they've just pit the prices up its not acceptable. Its not the drivers fault but the office is not passing them the jobs early enough despite phone calls to the office to remind them

Truly appalling service- couldnt find house, then took couple approximately 8 miles out of the way instead of taking direct route, then charged double the normal price on the premise that it was after 12 prices ( was at an 11.30 pick up). When I phoned to complain, hung up on me twice. Dreadful.

Had a taxi a few times from the Bloxwich radio team and will recommend an use again as they are very well mannered drivers and do there job professionally and honestly Im giving you a 5 For your services well managed firm thanks (malleh chaata ka ne oh) good job guys keep it up

Mom order a taxi was £5 so she gave him £10 said sorry got no charge will be back soon to give her the money still waiting. I phone them and told them I want the money drop off mine and how dear you rip off a o.a.p

Friendly polite staff

Used this firm for the first (and only) time on an airport run from Sutton. The price agreed was £35 based on 5 passengers, 2 suitcases and a pushchair. Got to BHX and the driver demanded £45, saying the booking price was based on 2 hand luggages and no pushchair! Called the control centre later that day and they agreed that original price was correct and one of the managers would call be later that day to correct the error. I have called a further 3 times but the managers never call back. AVOID THIS FIRM

Absolutely appalling service. Control room lied twice that a taxi was on its way. Then, when chased for a third time, was told that if I get off the line they will try to despatch one in a few minutes. When it still didnt arrive and phoned to complain about attitude and service, they hung up! Avoid this sham outfit at all costs!!

Dreadful service. 25 mins late and then charged more than quoted. Driver was speeding as well. Did not feel safe.

Muhammad yusuf must be deaf and dumb if he thinks hotlines got amazing staff Them days are gone From 100 drivers to 50/60

Nice friendly staff.Highly recommend

Often call them up for a taxi, they are fast to turn up!

very reliable and reasonably priced

Ordered taxi for 8.30am to airport. It did not come. Kept sending messages it would arrive in 5minutes. At 8.56 we got an Uber which arrived in 1 minute. Star cars rang later to apologise after. I had rung them to complain. Apology not helpful if we had missed our flight. Star cars used to be so reliable. What a shame.

Don't use Star Taxis! 8 people all 80 year olds were stuck in the village of Whittington at midnight stranded! This was in spite of having a text confirmation of the booking. 3 phone calls from me only got through to automated voice informing me Star were looking for a driver. Then an email at 00.27 telling me they had cancelled the booking. Appalling, absolutely scandalous! We were eventually rescued by 2 very helpful UBER taxis. Subsequent phone calls for an explanation were made and phone calls back by a manager were promised. Not surprisingly no calls back were received! Don't use Star Taxis!

Rude, unprofessional and couldn't care less. Prebooked day before and they didn't bother turning up. Several calls chasing them and all they could say was there were no allocated drivers!! Shocking. Deserves below zero rating!!

Drivers do not speak English and struggle with basic directions. Pre-booked taxis do not turn up and if you complain all they have to say is "no taxis are guaranteed Rude, unprofessional female phone staff

Im not happy...my elderly mum 78, whos got alzheimers booked a taxi on xmas day with star cars and made it clear to the operator she needed extra help from the door to car as she very unstable on her feet they said no problem. When the driver turned up he walked infront of her and she asked can I hold ur arm and he carried on walking and she fell a 78 year old woman who's unstable on her feet with alzheimers. She as badly hurt her both knees as the driver couldn't be bothered to help her. Then he had the cheek to rip her off with the taxi fair. This is a disgrace and wont be using them again.

Waited far too long last night at Nia. Felt very vulnerable in that area. When I phoned two or three times in desperation I was told five or ten minutes it turned out to be more like 45. I was so disappointed. You had been excellent before. I will not be able to use you again or recommend you. Disappointing.

Great friendly pickup organised last minute late at night- speedy comfortable well priced delivery in less time for less than many others

Always a great service from Amo and the rest of the guys at bizzy bees. The call operatives are always most helpful and all of the drivers are friendly and reliable!

Very good service friendly drivers cheep & reliable

Extremely poor service and rude! After booking days in advance for a meet and greet service at the airport and confirm it again on the day of travel, they failed to turn up or notify us leaving a 70 yr old frail old woman stranded at the airport alone! Totally useless service! Don't waste your money!

DO NOT USE - absolutely useless. Pre-booked but they did not turn up. Said they couldn't find address even after I had given them detailed instructions.

rubbish, always late they never have a driver on request and dont turn up to prebookings sometimes.

Disgraceful

Always are late. Never have they turned up on time.

Was told that they had taxi but would not send to me because they wanted me to choose them over another taxi firm and because I didn't they refuse to send me one well they won't be getting my money again or anyone I know,the guy on the phone raged questions at me like a psycho partner like I cheated on him then changed the fact he had a cab to he didn't I would avoid this company there homophobic views are bad enough then there the state of there vehicle, the fact they get there family to give them good reviews on fbook is a joke they delete the rest,ran by men who are stuck in the stone age I have reported them and if anyone else get problems with them go to the council

Regularly use this company recommend to everyone sometimes bit late specially when its traffic.Great drivers left my phone in the taxi they were great and driver dropped my phone to me thanks Galaxy Cars

Have used this taxi service for years. Needed it today at half 5 due to work. I didn't have money on me and was meeting my.mom to get money. They refused to pick me up although I've always paid and been loyal. A driver missed out on £20 because of their policy. Think I'll go back to using Kelly's and nationwide.

2 yera experience drive Audi A4 2010 white With wv badge

Useless taxi firm!!!!! Do not use!!!!!

Great service was running late got me their on time

On time every time. Polite drivers

awful just awful , female day staff are polite but brainless , I doubt if they could direct a driver to the toilet , the asian staff are just rude & abusive , the only chance you get for decent service/advice is the english guy on nights who has been there for ages - as for drivers 50/50 chance of car stinking of fags or knowing where they are going - sat nav rules !!! set on fast route will take the long way & cost more !!! use uber !! cheaper unless its on surge & car gets there faster & no rude staff to talk to

Great Barr taxis (office staff) take rudeness to customers to a new level. Never knowingly polite. Shame because drivers are polite and courteous.

The drivers seem to know where they are going. But the cars are dirty and smelly. We have also had an issue with other passengers stealing our taxi. The drivers don't check they have the right passengers. The first time was from the Queslett Pub - got the text confirming the car make/model and reg no, got outside and someone else was getting into our car. Had to phone for another taxi. Then, last night we were at a party, I booked a 7 seater as there were 5 of us. When our taxi came, it was the one on the text message and I could see it was a 7 seater, another party of 2 was getting in and the driver didn't say anything. I asked the driver if he was booked for xxxx Road because we had a 7 seater booked, he didn't have a clue. It wasn't until I challenged the other couple, we were able to get in our taxi. What's the point in confirming the taxi details by text, if your drivers are going to let someone else take it? Shoddy service.

I used to use great barr lots over the years I rang up last week to get a taxi to my partners the man who answered the phone in i would say eairly to mid 20s had a really attitude problem. He said I had to pay upfront as I hadnt used them before to which I replied I had many a time only to be questioned to where which I reply he had the cheek to say "ye but you havnt" to which I repled hmmm but I have..... it just went on and on when the taxi arrived I told the driver about the operstor having a really bad attitude to which he was really symphatic and apolagetic about he said I didnt have to pay up and he didnt know why I was told that on the phone. As another user commented the call handler is letting the company down. The drivers I never have a problem with are always friendly.