Taxis in Otley, West Yorkshire

Always prebook a taxi with this firm and they are always on time. Charges are good and drivers are friendly. Use regularly.

Pre-booked taxi was very late and we were very lucky to make our travel connection, despite leaving plenty of time at the time of booking.

Extremely bad customer service. Was spoken to like an idiot by the operator. Not all of the drivers are bad ones but the majority not the greatest and should retake their test. I felt uncomfortable with some of the drivers on the rare occasion I've had to use them, as spoken to with 'attitude' but some of the older drivers are nice. I would rarely use this service, but now choose to commute by bus rather than use this bad attitude laden service.

I urge people to never use this company bad driving standards and abusive driver to other drivers, plus arrogant and dont care about the ciustoner base

I urge residents living in Shipley, Baildon and Saltaire not to use the services of Arrival Cars ! They clearly employ personnel who are untrustworthy - following a collision with my car the taxi driver who perpetrated this initially begged me not to report this incident to the Insurers and then later completely denied the fact that he caused this incident. His vehicle collided with the back of my car. Furthermore, after a period of several months he produced "witnesses" who allegedly saw what had transpired. Thanks to people like this it is no small wonder that Bradford has such an unenviable reputation!!!

basically this company arrival treated my daughter very bad she rang for a taxi operater on phone said 5 mins ten mins later rang again operater then arrogantly shouted at her on the phone also the driver she got was driving to fast nearly crashed in to another car and then had a nerve to charge her 2,50 more than her original fare when she does the journey twice a week told the boses and got sworn at

Great service guys keep up the work

Absolutely disgusting the way they spoke to me today after pre booking a minibus they swapped to 2 taxis (fine same price) then on route changed the price and told ffff lucky we got a taxi .drove like absolute idiots overtaking cars with my kids In the taxi . I will find who spoke to me and so help them avoid and use aa baildon much better service.

Fast and cheap. Thank you.

Brilliant service best taxi firm in Shipley very quick and reliable service I would recommend to all my friends

Poor service - booked a car for a specific time - 30 mins late.

Very reliable and punctual. Absolutely brilliant text back service keep you informed every step of the way. Will definitely recommend